The Media Center Sandbox

I just spent half an hour on the phone with some person trying to log a ticket for:

http://community.mediabrowser.tv/permalinks/523/stopping-a-dvd-doesn-t-return-to-previous-screen

According to this person Microsoft do not offer support for the Media Center SDK.

Is this the case? Is there any way to officially log bugs with SDK?

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- Sam
samsaffron.com

Were you trying to log a paid support ticket? If so, was it through an existing contract, via your TAM or as an end user?

Anyhow, I can tell you that this bug has been brought to Microsoft's attention through other routes, so they do know it's there.

Cheers,
Andrew

I was trying to log a paid support ticket, Im with bizspark so I have an msdn number but no free incidents, I do not have a TAM.

After half an hour on the phone explaining the issue, the guy said "not supported" I said: "can I talk to your boss" and that is where it is at now.

Needless to say I felt pretty crappy after that.

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- Sam
samsaffron.com

Sam,

Can you email me?

Cheers,
Andrew

You can always email me at charlieo@microsoft.com -- while I'm no longer on the Windows Media Center team I'm alway willing to help.

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Charlie Owen (Microsoft)